Intrapass

A full-service logistics company with pet transport capabilities

Intrapass is a full-service logistics firm headquartered at Zurich Airport that handles pets as one service within a broader portfolio including courier work, visa and passport processing, and baggage delivery. Their pet transport service targets people arriving in Switzerland or relocating within the country from abroad. The company maintains two physical offices: one directly at Zurich Airport (Check-In 2, P.O. Box 8058, CH-8060 Zurich) in the Fracht area where air cargo operations happen and a second in Geneva (Rue de Zurich 36, Geneva). This dual-office presence makes regional coverage straightforward if you are splitting time between the two cities or relocating from Geneva rather than Zurich, avoiding unnecessary routing through the capital. You can reach them via a dedicated hotline open every day from 07:00 to 20:00 (Central European Time), or by direct phone to either office, making it practical to arrange transport during normal business hours or slightly beyond. The firm operates in both German and English, removing language barriers for English-speaking expats unfamiliar with German or Switzerland's bilingual business culture and professional norms.

Customizing your pet's transport from your specifications

Intrapass lets you specify exactly how your animal travels using their online quote form, which asks for your pet's dimensions, the species, and details about the travel crate you own or need. They offer four standard crate sizes covering the range most carriers accept without additional fees or special handling: Small (60 by 40 centimetres) suitable for small dogs and cats, Medium (80 by 50 centimetres) for larger cats or small to medium dogs, Large (90 by 60 centimetres) for medium to large dogs, and a Runner model (152 by 76 centimetres) for larger animals or those needing exercise space. If you do not own a crate, they can provide one rather than requiring you to purchase equipment at retail prices or figure out specialized animal transport requirements on the fly during an already stressful move. You can add bedding if your animal needs comfort during the journey, which is particularly useful for nervous animals or those with medical conditions requiring extra support during long flights or road transport. The form accommodates up to six animals in a single quote request, making it practical if you are relocating multiple pets from the same origin and want coordinated timing so they all arrive together. The firm promises that animal well-being is a top priority during transit, though like many transport firms they do not detail specific guarantees or insurance coverage on the public site.

The broader logistics context and additional services available

Because Intrapass is a full logistics company rather than a specialist pet shipper, you get access to their comprehensive service portfolio if your relocation needs extend beyond just animal transport. They handle worldwide freight shipping for oversized items, courier delivery within Switzerland and abroad, and OnBoard Courier services where a staff member travels with high-value or sensitive shipments and acts as a human guard and responsible party. They manage excess baggage for people exceeding airline limits on international flights from North America or Asia, offer visa and passport assistance for people navigating Swiss residency paperwork and residency permits, provide VIP travel and limousine services for those wanting ground transportation arranged professionally, and can arrange security escorts for valuable cargo during transitions. On the information front, they publish a dimensional weight calculator for people shipping by air (airlines charge based on dimensional rather than actual weight for bulky items), downloadable customs forms to simplify bureaucratic paperwork, links to relevant Swiss customs agencies, container specifications for freight shipping so you know what fits in standard containers, and real-time tracking information so you can monitor your shipment's progress anywhere in the world from your phone. This multi-service model means one point of contact can organize your pet, oversized luggage from your international move, travel documentation, and ground transportation in a single transaction if needed, simplifying coordination during an already complex relocation when you are juggling fifty different details simultaneously.

Uncertainties and information gaps

Intrapass does not publish prices for pet transport on their public site, forcing you to request a quote with your animal's dimensions and destination. The site does not say whether they handle animals directly using their own staff or whether they coordinate with third-party transport operators and freight companies, which affects reliability and consistency. No mention appears of animal health certificates, vaccinations, import requirements for Switzerland, or whether they actively advise customers on regulatory compliance, though they reference customs links suggesting they expect customers to handle that research independently. The firm does not name their staff, state how many animals they move annually, or explain what their specific experience level is with international pet transport versus general freight logistics and air cargo. They do not commit to specific travel timelines or explain what happens if your animal becomes stressed or ill en route. They do not explain what their boarding facilities are like if your pet needs overnight housing between connections or before your new home is ready for occupancy. The hotline carries a charge (CHF 2 per minute), which may surprise callers expecting free information, though the cost is disclosed upfront on the website. This per-minute billing can add up quickly if you have many questions or need to reschedule calls multiple times.

Who it works best for

Intrapass suits arriving relocators who prefer working with an established local firm with offices at Zurich's major airport and in Geneva, the country's second-largest city and primary financial center. The multilingual capability (German and English) makes communication straightforward for English-speaking expats unfamiliar with German or Switzerland's complex bilingual business culture and local norms and expectations. The breadth of services appeals to people juggling multiple logistical needs during a move and wanting one company to coordinate pets, baggage, documentation, and travel rather than assembling a team of specialists across multiple providers. The extended contact window (07:00 to 20:00 daily) and hotline service make it practical to reach someone during most hours if your animal arrives on an evening flight or if you need changes to your booking. Anyone relocating multiple animals can quote all of them at once, simplifying coordination across a complex family situation with several pets. Anyone seeking a specialist pet transport company focused exclusively on animals might find a dedicated firm more reassuring and potentially less distracted by other logistics and cargo. Anyone uncomfortable with per-minute phone charges should gather information online before calling or email to arrange a callback rather than using the paid hotline, potentially saving money on coordination calls.