Apartmentservice

A global serviced apartment platform with two Lucerne options

Apartmentservice operates from Berlin as a wholesale serviced-apartment broker, aggregating properties across Germany, Austria, Switzerland, and beyond. The firm does not own apartments; it curates a catalog of existing properties (hostels, aparthotels, and furnished rental agencies) and books them for corporate clients and relocating professionals. For Lucerne specifically, the platform lists two properties managed by separate operators: one claiming 2 to 5 guest capacity, the other up to 6 guests.

The platform is primarily designed for business travel managers and relocation service agencies who want to centralize bookings under one roof and in one contract, rather than managing a dozen different landlords. It acts as an intermediary, taking a commission on each booking. Individual relocating professionals can book directly through the website, though the pricing and terms suggest corporate accounts are the intended primary audience. The firm publishes an office address in Berlin, a phone line, and a contact form, with stated weekday office hours 8:30 a.m. to 5:30 p.m. non-public-holiday weekdays. Contact is handled through their web form or by telephone at +49 (0)30 96 06 09 49-0, and the company operates under the trading names enjoy stayin', Brera, ipartment, Stayery and Numa across its portfolio.

How it serves someone relocating to Lucerne

For an individual moving to Lucerne, this platform's value is simplicity: one search, one booking, one payment. You do not need to navigate Swiss property sites or contact multiple landlords. The platform filters by apartment type (studio through 5-bedroom), size, amenities (wheelchair access, pet-friendly, air conditioning, washing machines), check-in flexibility (contactless available), and length of stay, then presents results with per-night and per-month pricing for comparison.

Two properties are listed for Lucerne: HITrental Allmend Apartments on Zihlmattweg (studios to 2-bedroom units, 25 to 108 square metres) and Apartments National Luzern on Haldenstrasse (studios to 5-bedroom units, 29 to 192 square metres). Both publish pricing ranges immediately. For a two-month stay, Apartments National Luzern is quoted from 3,200 euros per month, though the "book now" flow requires entering specific dates to confirm availability and pricing. The platform promises a dedicated account manager for corporate clients, but the website is unclear about whether individuals placing a single booking receive personal support or move through a self-service flow.

The specifics the platform publishes

The two Lucerne properties present a trade-off between size and comfort. HITrental Allmend is smaller and more compact: studios start at 25 square metres with a minimum two-night stay, moving up to 2-bedroom units. Pricing per night starts from 62 euros per night (on a 30-night booking) up to 155 euros per night for shorter stays (4 to 7 nights). Apartments National Luzern is larger, offering studios from 29 square metres up to five-bedroom units of 192 square metres, with pricing from 312 euros per night for shorter stays, or monthly leases from 3,200 euros per month. Both buildings include furnished, fully equipped units with WLAN, kitchenettes or full kitchens, and bed linen.

Apartmentservice itself does not manage these properties; it simply indexes them. The site lists what each property advertises: HITrental can issue a landlord's confirmation of residence (the "Wohnungsbestätigung," crucial for Swiss registration), pets may or may not be allowed depending on the property, high-speed internet is standard, and communal or private laundry is available. The platform's filters allow you to search explicitly for properties offering landlord registration, contactless check-in, or pet-friendly rules. Beyond these core features, Apartmentservice allows filtering by dozens of amenities: non-smoking or smoking apartments, accessible and disabled-friendly units, allergy-friendly bedlinen, air conditioning, balconies or terraces, desks for remote work, sofa beds, safes, separate kitchens, ovens, dishwashers, washing machines, tumble dryers, and different bed configurations. House-level services filterable on the platform include whether the property can issue the landlord's registration confirmation, contactless check-in options, laundry service, pets (dogs and cats separately), a community manager on-site, shuttle service, and bike rental. Payment is handled directly, and the platform publishes only a generic privacy policy covering the booking flow, not the property's own terms.

What the platform does not clarify

The core opacity is that Apartmentservice is not your landlord. Two issues follow from this. First, you do not know who handles registration until you book and receive the actual property details. The platform's filter says a property "can" or "cannot" issue a Wohnungsbestätigung, but registration is ultimately the property owner's responsibility, and the website provides no template or written guarantee. If registration is essential for your arrival, you must confirm it directly with the chosen property before booking, not with Apartmentservice.

Second, the two Lucerne listings are managed by unrelated operators, so their lease terms, cancellation policies, and house rules differ. The website shows pricing and filters but does not surface the actual lease documents or cancellation windows. One property may allow cancellation with one week's notice; the other may require 30 days. One may charge a cleaning fee; the other may not. The platform makes the booking but does not standardise or guarantee the terms, and a dispute goes to the property owner, not to Apartmentservice. Apartmentservice also publishes no data on the reliability or responsiveness of either operator.

Who Apartmentservice suits and who it does not

This works well for a company's relocation department that is placing multiple employees in several European cities and wants all bookings centralized in one system, with unified billing and compliance tracking. For an individual moving to Lucerne, it is useful as a starting point to compare the two available options (HITrental and Apartments National) without navigating separate websites, and it can speed up the booking if one of these properties has availability. The platform's filter system (wheelchair access, pet policies, laundry, internet speed) can help you rule out properties that do not meet your needs before contacting the operator.

The platform's strength is aggregation: if you are moving to multiple cities across Apartmentservice's coverage (Europe, North America, Middle East, Asia-Pacific), you can theoretically manage all bookings through one account. Its weakness is opacity at the local level. It is less suitable if you need a specific neighborhood within Lucerne (the two properties are on different streets, and you have no third option on this platform). It also does not add value if you speak German and can navigate Swiss rental sites independently; the actual choice of properties remains the same whether you book via Apartmentservice or directly with the landlord, and booking directly often allows you to negotiate, ask questions in person, and potentially secure a better rate by eliminating the middleman's commission. If landlord registration is a hard requirement, confirm it separately before paying and receive it in writing, since Apartmentservice is not your landlord and cannot guarantee it themselves.