Quickline

What Quickline Is

Quickline AG is a Swiss internet, television, mobile and landline service provider that markets itself as "the friendly alternative" to the country's larger telecom operators. The firm serves over 200,000 customers and describes itself as multi-award-winning. Unlike the regional monopolies that control electricity and water, broadband in Switzerland is typically competitive; Quickline is one of many providers a resident can choose from. The firm operates regional sales centres and offers live video consultations, which makes it accessible for arriving residents who may not be in the country yet or who prefer to arrange service remotely.

For Arriving Residents

Broadband internet is one of the first utilities an arriving resident needs to arrange. Quickline explicitly markets itself as helping with moves: the site states "we help you switch to us, with installation and when moving house with our products." This means Quickline is set up to handle incoming residents and can coordinate installation on a move-in date. The firm's website is available in English, making it possible for a non-German speaker to understand the plans and arrange service without translation help.

For someone moving from abroad, Quickline's regional sales centres and live video consultations mean you can evaluate and purchase service before arriving in Switzerland. The firm will arrange installation to coincide with your move-in date.

Broadband Plans and Pricing

Quickline publishes internet speeds and pricing publicly. The main promotional offer, valid through 31 December 2026, is CHF 44 per month for a two-year contract on Internet M, L or XL packages. Individual plans break down as follows:

Internet S delivers download speeds up to 100 megabits per second and upload up to 100 megabits per second. The regular price is CHF 54 per month, or CHF 44 with the current two-year promotion.

Internet M delivers download speeds up to 200 megabits per second and upload up to 200 megabits per second. Regular price CHF 59, or CHF 44 with the two-year promotion.

Internet L delivers download speeds up to 1 gigabit per second and upload up to 1 gigabit per second. Regular price CHF 69, or CHF 44 monthly with the two-year promotion.

All plans include a WLAN modem (router) on loan; Quickline retains ownership and will replace or collect it if service is terminated. The site notes that actual speeds depend on factors outside Quickline's control, such as the building's installation quality and distance to the nearest telephone exchange, so advertised speeds are maximum speeds, not guaranteed ones.

A one-time activation fee of CHF 79 applies to new accounts. The promotion applies to new customers and existing Quickline customers without internet service. After two years, the regular price for your chosen tier applies.

Additional Services and Features

Optional add-ons are available: WLAN Plus extends WiFi coverage for larger homes or apartments across multiple floors; digital security software protects the household against identity theft and provides secure environments for online banking and shopping; and a professional installation service arranges setup at your home. Each is priced separately.

Quickline offers television packages alongside internet (the captured pages do not detail TV pricing) and mobile subscriptions. A customer can bundle services for convenience.

The firm operates customer support by phone, online chat, and through regional locations. The website is available in French and German and explicitly includes an English version.

Installing and Activating Service

Quickline charges a CHF 79 activation fee for new connections, a standard cost for Swiss broadband installation and modem configuration. The site promises to help customers switch from a competing provider, handling cancellation of the old service and installation of the new one without a gap in connectivity. For someone already in Switzerland switching to Quickline, this is straightforward. For an arriving resident ordering in advance, the process is less clear, but the live video consultation feature is designed for exactly this scenario: a prospective customer can meet a Quickline sales representative via video, confirm the address is covered, understand the setup process, and arrange installation for the move-in date without traveling to a physical office.

The promotional CHF 44 monthly rate is valid for a two-year contract. After two years, the regular price for your tier applies automatically unless you switch providers or downgrade. The site notes that switching to a cheaper tier during the two-year period is not allowed, so if you choose Internet L at CHF 44, you cannot drop to Internet M at a lower price mid-contract; you must wait until year three. This is a standard telecom practice but worth noting if budget flexibility matters.

Understanding Speed and What It Means

The speeds advertised (100 Mbps, 200 Mbps, 1 Gbps) represent maximum theoretical throughput under ideal conditions. Real-world speeds depend on many factors: the distance from the telephone exchange, the quality of your building's internal wiring, how many devices are using the connection at once, and the quality of the websites or services you are accessing. Quickline's transparency about this is good ("actual speeds may be slower than stated"), and it manages expectations. For most arriving residents working from home or streaming video, Internet M (up to 200 Mbps) is more than sufficient. Internet S (100 Mbps) is the minimum for reliable video calling and multiple simultaneous users. Internet L (1 Gbps) is overkill for most households unless you run a business or have very heavy concurrent usage.

A practical way to evaluate: 100 Mbps streams 4K video smoothly, handles 10 simultaneous internet users without degradation, and supports both video calls and background downloads simultaneously. Unless you are hosting servers or running a household media streaming service, Internet S or M covers nearly all residential needs in Switzerland.

What the Site Does Not Settle

The site does not publish exact coverage for specific addresses on the public pages. While Quickline operates across much of Switzerland, not every neighbourhood has the service. A prospective subscriber must enter their postal code or address on the website to check whether Quickline is available at their specific location; this check happens after initial browsing. The site also does not detail contract cancellation terms, notice periods or penalties for early termination during the two-year promotional period. It does not state whether a resident without a Swiss bank account or residence permit yet can sign up in advance, though the live video consultation option suggests that early arrangement is possible.

Mobile and television packages are mentioned on the site but not priced or detailed on the captured pages, so exact offering and cost are not visible from the main promotional content. Support hours and response times for customer service are also not published.

Who This Works For

Quickline works well for an arriving resident who plans to stay in Switzerland longer than two years and wants transparent, published pricing with no long-term contract surprise. The explicit commitment to helping people move, the availability of regional sales support and video consultations, and the English-language site make it realistic to arrange service before arrival.

The multi-award-winning reputation and over 200,000 customer base suggest reliable service, though like all broadband providers, quality depends on your specific address and the underlying network infrastructure. The promotional pricing of CHF 44 per month is competitive for Swiss broadband, especially when a modem is included.

A resident in an area where Quickline is available who prefers to arrange services in advance and wants to avoid long-term commitment after two years should contact a regional sales centre or use the live video consultation to confirm availability and arrange installation on move-in day.