Yallo

Yallo is a Swiss telecommunications provider delivering mobile subscriptions, internet, television, and related services to customers across all of Switzerland. The company operates on the Sunrise mobile network and positions itself as an online-first provider of affordable mobile and home connectivity. For arriving residents, Yallo provides essential telecom services that every household needs to establish during relocation, including mobile phone setup and home internet connection across the entire country.

Mobile subscriptions and pricing

Yallo publishes several mobile subscription options. The Black plan is positioned as the company's bestseller and costs CHF 25.90 per month with a 24-month contract term, though the site also displays a promotional price of CHF 27.90 as the base rate. Black includes unlimited data within Switzerland up to 2 gigabits per second using 5G, unlimited calls and SMS within Switzerland, and unlimited data roaming within Europe, USA, Canada, and Turkey, plus 5 GB of roaming data in 49 additional destinations including Thailand, Dubai, Morocco, the Balkans, and Japan. The page lists an activation fee of CHF 59.00 for new customers.

Swiss Max serves weekend travelers and costs CHF 21.90 per month with a 24-month binding term, also marketed as CHF 23.90 at regular rates. It includes unlimited data up to 2 gigabits per second with 5G within Switzerland and unlimited calls and SMS, with 5 GB of data within Europe, USA, Canada, and Turkey. This plan has no fixed contract duration option on the displayed pages, though a 24-month binding period is mentioned.

A Data plan tier exists but is not detailed on the featured pages shown. The site describes roaming as available in over 90 countries including the EU zone, the Balkans, Turkey, and popular travel destinations worldwide. The site does not publish pricing for prepaid subscriptions or data-only services beyond the named tiers.

Internet and television offerings

Yallo offers home internet without mentioning fixed line telephone service bundled in. The site displays internet speeds up to 2 gigabits per second for home users, marketed at CHF 32.90 per month with CHF 150 cashback promotional credit. This plan requires a 24-month minimum contract and carries a CHF 99 activation fee. A second tier offers up to 2.5 gigabits per second speeds described as suitable for "up to eight people" per household, also priced at CHF 32.90 per month before cashback, with CHF 80 regular pricing shown and CHF 150 cashback offered.

Television service includes over 300 channels and seven-day replay functionality. The site does not publish separate pricing for television-only service or detail the channel lineup beyond the total count. Pre-installed streaming apps are mentioned, including references to Netflix and Disney+, though the site does not specify whether these represent promotional bundling or are standard on every plan.

Network quality and service features

Yallo operates on the Sunrise network and emphasizes that this network has received awards for quality. The site states that Sunrise's network received the highest rating of "überragend" (outstanding) from the publication "connect" for the tenth time in a row, and that Sunrise's broadband service received the same highest rating for the fourth time in succession as of 2025. The site describes this as recognition that Sunrise operates Switzerland's most highly-rated network. All Yallo mobile products now include 5G network access.

Yallo offers eSIM capability across all mobile tariffs. Customers can bring their existing phone numbers to Yallo for both mobile and fixed-line service. The site publishes a travel eSIM option (separate from regular subscriptions) available for over 160 travel destinations with flexible data packages at rates not specified on the main pages. The site does not identify the eSIM provider or whether this service is Yallo's own offering or a reseller service.

The company runs customer referral rewards, offering up to CHF 100 cash for each successful referral where both the referrer and the new customer activate a subscription through the referral link. The site does not specify what "activate" means in terms of minimum service duration or payment.

Customer service and support

Yallo publishes a free sales consultation line at 0800 00 48 48 with hours Monday through Friday 9:00 to 20:00 and Saturday to Sunday 10:00 to 16:00, providing broader weekend coverage than some competitors. Customer support is available through a help center (Hilfe-Center). The site does not specify response times for support requests, chat availability, or escalation procedures. The company maintains a customer portal called "Mein Konto" (my account) for managing subscriptions and viewing usage.

The site lists phone number portability for both mobile and fixed-line service, allowing customers to bring existing numbers from other providers. The site does not specify a timeline for number porting or clarify whether temporary service under a different number is available during the porting process. It does not publish setup fees separate from the stated activation fees, nor does it specify internet installation timelines.

Device bundles and promotions

Yallo offers smartphones bundled with subscriptions, displaying monthly payment plans combined with subscription costs. The site shows examples such as a Samsung Galaxy Z Flip8 for CHF 42.88 per month over 24 installments with CHF 120 upfront costs, and an Apple iPhone 17 Max for CHF 45.00 per month over 24 installments with the same CHF 120 upfront cost. These device prices appear to be promotional and subject to change, as the site emphasizes "Hot Deals" promotions throughout.

Who Yallo suits

Yallo appeals to arrivals seeking nationwide coverage, as it serves all language regions and all cantons of Switzerland. The broad roaming data coverage in 49 extended destinations suits frequent travelers or those maintaining international connections. All plans include 5G at no premium, and the lack of fixed contract terms for certain mobile plans accommodates uncertain stays. The free consultation line extending into evening and weekend hours supports arrivals planning setup outside business hours. The award-winning Sunrise network provides the latest mobile technology. Customers can retain existing phone numbers and activate eSIM service on existing compatible devices without purchasing new hardware.

Yallo is less suitable for customers needing same-day or next-day internet activation, as installation timelines are not published. Those without compatible devices or technical comfort activating an eSIM would find the online-first model less accommodating than phone-based customer service. The 24-month internet contracts pose risk for relocations of uncertain duration. Customers unable to navigate the German-language website and preferring English-language account management might find the support model limiting, despite the multilingual consultation line. The referral rewards program requires identifying Swiss friends with which to split bonuses, which may not appeal to first-time arrivals without established local networks.