Serrano Relocation

Serrano Relocation is a Swiss relocation service company with headquarters at Hirzenbachstrasse 12 in 8051 Zurich and a branch office at Zürichstrasse 65 in 8600 Dübendorf. The firm specialises in serving students, expats, professionals, and families moving to and settling in Switzerland. Their core claim is simplicity: "we kümmern uns um alle Aspekte Ihrer Umsiedlung", we take care of every aspect of your move, so you can focus on your new life.

For someone arriving from abroad, the first obstacle is almost always housing. Zurich's rental market is competitive and landlords typically want applications from residents with Swiss bank accounts, employment letters, and established credit. Serrano handles this through "Wohnungssuche in Abwesenheit", apartment search while you are absent. Their process is: request a consultation, they search listings on your behalf, arrange viewings (which they can attend if you cannot), prepare your application documents, review the lease before you sign, and coordinate the handover. The firm emphasises that they use a local network of landlords, property managers, and brokers to identify apartments quickly. Their site says they then help with registering utilities and coordinating the move-in, so a newcomer can be settled before arrival or very shortly after.

Beyond housing, they coordinate the arrival logistics that overwhelm most newcomers. "Chauffeur Service" covers airport pickups and transfers, they describe this as ensuring "reibungslose Flughafentransfers und heisst Sie komfortabel und zuverlässig in Zürich willkommen", smooth airport transfers that greet you comfortably and reliably. The site also mentions tailored transport for business travellers and a promise of punctuality, discretion, and security.

Then come the bureaucratic layers. They provide "Behörden & Administration" support: processing residence permits and registration with municipal authorities (Gemeinde), official address registration, and handling official documents. They help open bank accounts and set up mobile services. They advise on health insurance, "Beratung zur Krankenversicherung", a legal requirement in Switzerland but confusing for arrivals unfamiliar with the cantonal systems. They offer "Finanzierung und Steuer" guidance, advising on financing questions around the move and tax planning with an expert network to ensure legal compliance and tax advantages.

If you are relocating with children, they advise on schools and childcare, "Beratung zu Schulen & Kindertagesstätten." For students specifically, they help find affordable housing in Bern, Chur, Zurich, and Lucerne with local contacts, promising "bezahlbare Optionen in guter Lage", affordable options in good locations. They also handle "Nachmieter-Suche", if you need to sublet your current place because you are leaving, they find a replacement tenant.

The site lists "Maler- und Renovationsarbeiten" (painting and renovation work) and "Reinigung Service" (cleaning), which they apply to flats pre-move-in or between tenancies. They offer a "Departure Service" for people leaving Switzerland, coordinating key handovers and final apartment inspections.

The firm describes itself as specialising in serving students, expats, professionals and families. Testimonials on the site come from a student at University Basel (Michelle) who credits them with making "flat search smooth and stress free," a tech-support worker at Zurich Airport (Loveth O.) who says "I just want to tell you about how reliable this agency is, if they give you an apartment, you will have peace," a second-year student (Susanne Emmanuel) describing stress-free assistance despite knowing "how dreadful the housing market is," and a business owner who worked with "Herr Raul" to create a comprehensive dossier. One testimonial describes an applicant with an "A" risk grade who, after 14 months of failed searching, secured an apartment in Zurich through Serrano's help. These sketches suggest they do repeat work across multiple life stages and employment types, from first-time international students to experienced professionals changing jobs.

They are contactable on +41 77 217 51 03 (mobile) or +41 44 244 56 57 (office). The headquarters are at Hirzenbachstrasse 12 in 8051 Zurich, with a branch in Dübendorf. The site mentions they work in English, German, and French, which broadens their reach beyond German-speaking arrivals.

What the site does not settle: pricing for most services is not published. They say "Transparent Preisgestaltung" (transparent pricing) but do not detail what apartment-search support costs, what bank-account opening assistance costs, how much chauffeur service runs per trip, or whether school-placement advice is bundled or charged separately. The site says "massgeschneiderte Lösungen", bespoke solutions, but whether a student's package differs radically from a professional's, and by how much, is not visible from their page. This puts the financial commitment opaque until a prospective client calls.

The site does not specify timelines. How long does a typical apartment search take from first contact to signed lease? How long after you call will they have options ready? When they manage school registration for a child, how much of that process do they handle end-to-end and how much does the parent still need to manage? The FAQ section is promised but the visible page shows no frequently asked questions answered, so prospective clients have no pre-call reference for common questions.

They do not publish an "about us" or team section. No staff names are listed beyond "Herr Raul" in a testimonial. No founding year is given. No accreditations or trade memberships are mentioned. For someone evaluating whether this is a well-established firm or a new venture, the site offers no track record beyond client testimonials. The locations (Zurich headquarters and Dübendorf branch) suggest regional depth, but without details on how long they have operated or who leads the firm, that depth is unverifiable.

Serrano Relocation suits relocating professionals and families who have budget for a full-service move coordinator and want someone to handle housing, permits, school placement, and logistics all at once. The chauffeur service and apartment-search expertise suggest they are especially strong in the Zurich market, where competitive landlords and strict application procedures can derail a solo arrival. The testimonials from international arrivals who went from months of failure to signed leases in weeks hint at real value for the person hitting a wall with self-directed searches. For a student on a tight budget, their promise of "affordable options" in Bern, Chur, Zurich, and Lucerne may appeal, but without pricing visible, that promise is guesswork. For someone who wants to do as much as possible themselves and just needs a point of contact for housing, Serrano may be overkill and adding unnecessary expense. For an employer moving multiple staff, the site does not say whether they handle corporate packages or volume discounts, so a call is needed to evaluate fit.