Swiss Relocation Services GmbH

Swiss Relocation Services GmbH trades under the name All-in-One Swiss Relocation Services and is run by Jennifer Stiers. Since 2005, they have supported private individuals and companies relocating to Zurich and the neighbouring cantons of Zug, Schwyz, Aargau, Schaffhausen, Thurgau, and St. Gallen. The firm's own count is "über 1'700 zufriedene Kunden seit 2005", more than 1,700 satisfied clients since 2005.

Their positioning is built on thoroughness and speed. The website says "unkompliziert, schnell, zuvorkommend und sympathisch", uncomplicated, fast, accommodating, and sympathetic, and claims they guarantee a response within six hours to any inquiry. They position themselves as a one-stop shop, handling the full relocation arc from initial awareness to departure.

The relocation process they describe begins with orientation tours. "Awareness tours" are the first step, letting a newcomer or a family see the area, get a feel for the city and its neighbourhoods, and understand the practical landscape. Then comes the core service: house-hunting tours, where Serrano staff show selected properties based on budget and preference. The firm promises to show options in response to needs, and testimonials suggest they move quickly through this phase.

Once housing is identified, they handle the administrative cascade. Registration and de-registration with authorities is standard fare: getting a newcomer into the municipal (Gemeinde) registration and taking someone out when they leave. They apply for resident permits on behalf of the mover, a process most foreigners find opaque. They search for schools and kindergarten placements, a critical concern for families arriving mid-year. The site also mentions "home staging" (Immobilienverkaufsförderung), preparing a property for sale or let, and a guest room operation in Tessin, Serrano's secondary property venture.

A departure service is included: when the mover leaves Switzerland or the region, Serrano handles the exit process, de-registering with local authorities and ensuring a smooth separation from the cantonal systems. The site calls this "Und das unkompliziert, schnell, zuvorkommend und sympathisch", and it all happens simply, quickly, accommodatingly, and sympathetically.

The service flow they detail: first, a needs assessment by phone to understand what the mover requires; Serrano then researches apartments and organises an "Orientierungs-Tour" (orientation tour), meeting the client in their hotel and conducting joint viewing tours. The mover can select three apartments from up to ten showings. Serrano then manages registrations with municipal authorities and informs the client when a place is offered. Once accepted, they review the lease in detail, explain contract terms, and coordinate the handover once deposit and rent are paid. After handover, they stay available for ongoing support.

The "important extras" they list cover the complexity most arrivals underestimate: municipal registration, bank account opening, insurance solutions (with obligatory health insurance specifically called out), and ongoing availability after move-in. The site says "Selbstverständlich stehen wir Ihnen auch nach der Objektübernahme gerne jederzeit zur Verfügung", naturally, we remain available to you at any time after handover.

They are explicit about their competitive advantage. The site claims "Antwort bei Anliegen innert 6 Stunden gewährleistet" (response within six hours guaranteed), "Kompetenz in Sachen Relocation seit 2005" (relocation expertise since 2005), "exklusive Helpline für unsere Kunden" (exclusive helpline), and "One-Stop-Shop für all Ihre Relocation Anliegen" (one-stop-shop for all relocation needs).

The testimonials on their page reveal how this works in practice. Martin Pravica, identified as from Glencore, spent six months in unsuccessful apartment searches, getting over 30 viewings and no offers. He hired Jennifer: "In weniger als einem Monat Suche habe ich nicht nur eine Wohnung in Zug gefunden, sondern auch genau die Wohnung, die mir wirklich gefallen hat." Within a month, he not only found an apartment in Zug but the one he really wanted, despite fierce competition. He says this saved him "viel wertvolle Zeit und Mühe" and he names Jennifer as his lead contact for all future Swiss relocations.

Another testimonial, from Fabrice Felden at Swiss Re, recounts that colleagues and other relocation firms warned him he would need to live in temporary housing for months. Jennifer rejected that premise: "Für Jennifer war diese Vorstellung völlig inakzeptabel." They arranged for him to move into permanent housing on his first day in Switzerland, a feat Rasmus Werther (Colosseum Dental Group) also praises.

A third testimonial, from someone at Colosseum Dental Group, describes Jennifer as helping him "find the right house" and making the move from the US to Switzerland less stressful than expected. Another feedback, uncredited in the visible snippet, says "wir entschieden uns, die Dienste einer Relocation-Agentur in Anspruch zu nehmen und nahmen Kontakt mit Jennifer auf", we decided to use a relocation agency and contacted Jennifer, and credits her with "hervorragender Hilfe" (excellent help) and strong recommendations.

The website does not publish prices for most services. It says housing search, administrative support, and school placement are bundled or à la carte, but not what either costs. No hourly rate, no package price, no fee structure is visible. The site claims "Faire Konditionen" (fair terms) on their apartment-search database, noting "nur Einmalzahlung, kein Abonnement" (one-time payment, not a subscription), but does not detail what that one payment is.

They offer a self-serve apartment listing database where landlords can post properties, again with "faire Konditionen" promised but no price shown. Prospective tenants can browse, and Serrano offers "unverbindlich" (non-binding) advice to help evaluate fit.

The firm operates in German and English, with the website's primary content in German and an English homepage link. They are based at an unstated address in Zurich (the site gives no office location). Contact is by phone during business hours or via the website form.

Swiss Relocation Services GmbH suits relocating professionals and families who have budget for a white-glove service and want someone reliable to find housing quickly and handle the canton-level bureaucracy. The testimonials from multinational employees (Glencore, Swiss Re, Colosseum Dental Group) suggest they work well for corporate relocations of skilled workers from abroad. The emphasis on speed, response within six hours, apartments secured by day one, appeals to people who cannot afford to stay in temporary housing, who have tight arrival windows, or who arrive without advance notice of relocation. For someone comfortable handling housing searches independently but needing expert help with school placement or work permits, their one-stop-shop model may bundle more services than necessary, though their ability to package à la carte offerings provides flexibility. For budget-conscious arrivals trying to plan costs in advance, the hidden pricing is a real drawback. For those relocating outside the Zurich and neighbouring cantons (Zug, Schwyz, Aargau, Schaffhausen, Thurgau, St. Gallen), they are out of scope and a different firm would be needed.